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What’s your order process?

Our order process is as easy as 1, 2, 3! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 – 4 business days. Email the customer service team on hello@shoppanda.us if further assistance is required at any point.

How do I change or cancel my order?

Please let us know as soon as possible if you have had a change of mind so we can accommodate your request. In this situation you should email us on hello@shoppanda.us with your details and then leave the rest to us!

Get full refund within 7 days; replaceable within 30 days.

We offer a series of solutions including a 30-day money back guarantee and a replacement if requested. If for some reason you are unhappy with your item, you are eligible for a full refund if returned in brand new condition within 7 days. If the item incurs shipping damage, send us pictures of it via email on hello@shoppanda.us and a replacement will be with you shortly.

Shipping Cost are none refundable.

I didn’t receive an email notification?

Please ensure you have checked your junk mail before emailing us on hello@shoppanda.us. If the email has still not been received and you have waited more than 15 – 20 minutes after completing the transaction, a team member will be more than happy to resend.

How secure is your website?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment’s including credit and debit card are through Pay Pal – the safest online payment system available.

Can I track my order?

We provide tracking for all orders. You will recieve an email update once the order has been placed. Please contact our team on  hello@shoppanda.us if you happen to run into any problems.